Welcome to Spin Palace Casino. New customers get a 100% Match Bonus up to £100 on their first deposit, together with 10 daily spins on our Mega Millionaire Wheel. Who can hold an account with us is set out in our operator and eligibility section.
Our game genres include online slots, roulette, blackjack, baccarat, video poker with classic titles, video bingo, progressive jackpots, Must Win Jackpots, dynamic crash games and tournaments.
Our live casino streams real-time games with live dealers and interactive play to your PC, tablet and mobile device.
Our prize-packed tournaments run across a selection of popular slots, with players going head to head on designated titles and the highest scores within a set time or number of spins winning prizes. Once logged in, open the Tournaments tab and browse Starting Soon, In Progress and Completed. Entry is one per person per account, once per player, per shared-computer environment or per email address, with one alias per player per tournament. When you withdraw, winnings from Tournament Free Rolls earned before a cash deposit are capped at 100 Casino Credits in your playing currency, and anything above that is forfeited.
New customers get a 100% Match Bonus up to £100 on their first deposit, together with 10 daily spins on our Mega Millionaire Wheel. The bonus is credited automatically to your Bonus Account once a deposit of 10 currency units or more goes through, with £10 as the minimum for players depositing in pounds. A currency unit is the currency you chose when you registered your real-money account, and where we do not offer your country's main currency you can play and receive bonuses in a currency of your choosing. Holding an account still depends on the residence rules in our operator and eligibility section.
You have 7 days from the date your account was opened to claim the match bonus offer. After that it is no longer available and counts as forfeited, although later promotions remain open to you. The daily spins can be claimed once per day, per customer, and on only one registered account per brand within our casino group.
You cannot claim a bonus with us if, before opening your account here, you opened an account at another casino in our group, claimed a bonus there and wagered that bonus and initial deposit less than 100 times at that casino. Once you have received a welcome bonus at any member casino, extra minimum play-through requirements apply before further welcome bonuses at other member casinos. You are never eligible for more than one sign-up bonus with us, even across accounts in different currencies or languages, and a sign-up bonus credited to an ineligible account is voided retrospectively together with any winnings received after it was credited.
Offers are limited to one per person, family, household address, email address, telephone number, debit or credit card and shared computer, such as one at a school, public library or workplace. Our offers are intended for recreational players, and we may limit anyone's eligibility for a promotion or withdraw any or all offers from a player or group of players.
The welcome bonus amount must be played through 35x before it can move from your Bonus Balance to your Cash Balance. If a Free Spins Offer is granted to you, it must also be played through 35 times before you can withdraw winnings made with the bonus money part of your balance. These welcome figures apply because promotion-specific rules shall prevail over our general terms, but only where the two conflict, and our general terms otherwise apply to every competition, promotion and cash-back programme.
Where a promotion does not set its own wagering, our general rule applies, which is a play-through of at least 70 times that may vary by game, promotion and region. Under that rule, winnings from no-purchase offers and free spins carry a 70x requirement, and once it is complete a withdrawal from the resulting cash balance is capped at 100 Casino Credits in the currency you play in, with the remaining cash balance forfeited. A different wagering figure in a promotion's own rules does not by itself lift that cap.
Winnings attributed to the cash portion of your balance can be withdrawn subject to all our terms, but while the welcome bonus is active you will be unable to withdraw any amount until you have either met the wagering requirements or played through all funds in the Bonus Account. Once wagering is complete, winnings on bets from the Bonus Account go straight to the Cash Account, and you can withdraw from your Cash Balance at any time.
Each game counts towards the welcome play-through at its own rate.
| Games | Contribution |
|---|---|
| All slots except NetEnt slots and progressive jackpots, plus keno and scratch cards | 100% |
| Re-spin slot games | 10% |
| NetEnt slot games | 50% |
| All table pokers, all roulettes, all video and power pokers except All Aces and Jacks or Better, and all blackjacks except Classic Blackjack | 8% |
| Classic Blackjack, All Aces video pokers and Jacks or Better video pokers | 2% |
| All baccarat, all craps, Red Dog, Sic Bo and progressive jackpots | 0% |
If you play the 0% games before meeting the play-through, we may void winnings made on them. Wagers using the gamble feature on slots or the double feature on video and power pokers do not count, and neither does play in multiplayer tournaments. Contribution rates and play-through figures can differ by promotion and location, in which case the promotion's own figures apply, and in certain regions roulette and crash games contribute 0%.
While a bonus is being played through, the maximum bet is €8 per round and 50c per line, and going over it may mean forfeiting winnings. Before any withdrawal is processed, we review your play for irregular patterns. Equal, zero margin bets, low margin bets and hedge betting all count as irregular, as do single bets of 30% or more of the bonus value placed before its wagering is met. For this rule a bet means one roulette spin, one dealer's dealt hand in any table game or one deal in any video or power poker game, multi-hand games included, and any double or gamble is a new bet. Where irregular play has occurred we may withhold withdrawals and confiscate winnings, and we decide in our sole discretion which activities count as irregular play.
If players are found tampering with or abusing any part of a promotion, we may reclaim bonuses awarded and winnings accrued, and where a series of bets guarantees profit through enhanced promotional payments, we may ignore the bonus element and settle at the correct odds. We may also ask for documents confirming who you are before crediting any bonus. If we believe a bonus is being abused, or that someone is acting in bad faith under one of our policies, our group may deny, withhold or withdraw bonuses, rescind a policy, end access to our services or block the account, and in that case our only refund obligation covers your original deposit amounts. A breach of the player warranties in our terms may lead us to void winnings and confiscate the balance. If a Free Spins Offer is credited to an account that we reasonably find ineligible, we will retrospectively void the welcome bonus and any winnings received after the spins were credited.
The match bonus offer expires upon cashin, and claiming it after a cashin has been requested, whether pending or paid, makes it void. If you submit a withdrawal before the free spins bonus reaches your Bonus Account, that bonus will be forfeited. After all wagering is met on a welcome bonus, management may limit your withdrawal to 6 times your first deposit, with any remaining balance forfeited, though progressive jackpot wins are exempt from this limit.
If you do not want the match bonus, you can ask Customer support by email or live chat to reverse it, provided no Play Through has taken place on the initial deposit or the bonus. Once any play-through has happened, the bonus stays in your account until its requirement is met, whether you try to remove it by withdrawal or through support.
An unused match bonus is forfeited two months after the date you claimed it, and the daily spins expire 30 days after your last deposit. For other bonuses, any unused bonus, the winnings from it and loyalty points can lapse six months after issue at our absolute discretion, even if play-through is complete. We may exclude players from any promotion, and management reserves the right to end or amend this promotion at any time without notice.
Log in each day to build your Daily Streak and unlock surprise rewards and extra perks for returning regularly. Taking part does not require a deposit.
Our Daily Deal promotions give you tailor-made match offers when you make a qualifying deposit, and these personalised offers refresh every 24 hours. Around your birthday you may be eligible for an exclusive Birthday Bonus as part of our rewards programme. Some promotions require a qualifying deposit while others come through loyalty rewards, special events or daily logins, and each has its own terms setting out how it works and who can claim it.
You are enrolled in our Loyalty Programme automatically the moment you make your first deposit, and new players start at Bronze with 2500 loyalty points on that deposit. Every cash wager on casino games earns points, and certain games can earn more. You can exchange points for bonus credits in predetermined increments, with redeemed points added straight to your bonus balance. As you move through our six loyalty levels, from Bronze through Silver, Gold, Platinum, Diamond and finally Privé, each level brings its own perks. When you register, you can also opt in to receive a welcome bonus and promotional offers by email, phone, SMS and other channels, with SMS used for account-related updates only.
Our Cash-Back Program runs at our discretion. That covers how cash-back points are credited or debited, their ratio to casino credits and who can take part, and we do not enter into correspondence on any of it. We can withdraw the programme from an account without notice.
To deposit, log in to your account, go to the Bank icon and select Deposit, choose your payment option, enter the amount and tap the Deposit button to finish.
Your account currency is set when you register, and you won't be able to change it once registration's complete. If you use a credit or debit card, the cardholder's name must match the name you registered with, or the account may be suspended until Player Services takes you through our verification process. Updating or adding additional payment details is done only through Player Services, and keeping up with the terms on which your payments are accepted is your responsibility. We do not let players gamble on credit, funds and casino credits cannot be moved between accounts, whether your own or those of third parties, and money held in your account does not attract interest.
Withdrawals start from the same Bank icon. Select Withdraw, pick your withdrawal option, enter the amount and confirm with the Withdraw button.
All our terms must be met for a withdrawal to succeed. Where relevant and as far as possible, a withdrawal returns to the payment method you originally used, and funds must be withdrawn with the same method used for depositing, up to the amount of the deposit. If you have made a previous Visa card deposit, your withdrawal is refunded automatically to the card on record, provided Visa's qualifying criteria are met. Withdrawals by bank wire or cheque are payable only to your registered name.
A withdrawal may arrive as a single payment or in increments, depending on the payment option and our withdrawal rules. Charges may apply to withdrawals, and identity checks can add a slight delay. We verify your identity once single or cumulative transactions reach €2,000 or the equivalent in your currency. Make sure your withdrawal and account details are correct, because we are not liable for payments that go wrong through incomplete, incorrect or fraudulent details. Any positive balance stays in your account for your next session, so there is no need to withdraw each time you play.
Every withdrawal stays pending for at least 24 hours, the reverse withdrawal period, during which you can reverse it back into your account and keep playing instead of making another deposit. Requests made between 05h00 GMT on Thursday and 05h00 GMT on Sunday stay available for reversal until after 05h00 GMT on Monday. To reverse a request, use the Reverse Withdrawal button. Withdrawals go to our processing department only once the reverse withdrawal period has elapsed, and there is no withdrawal processing over weekends.
This pending stage is part of our anti-money-laundering screening, and until a withdrawal is released for processing its funds remain part of your cash balance. How long payment takes after that can vary with several processing factors. We have a duty to remit funds within a reasonable time, so uncontested pending withdrawals may be returned to your casino account if you do not respond to us or meet the withdrawal requirements, after which they are available for play and we are not liable for funds you then use.
During screening we may withhold payment of your real-money balance and ask further verification questions or for documents, such as the source of deposited funds or proof of age. We may return non-wagered deposits to the original deposit method or, where that is not possible, to a bank account held in your name. We may also close or block an account indefinitely without giving reasons and report it to the relevant authorities.
For a first withdrawal, a large withdrawal or a change of payment options, we may take extra security steps, and copies of identification documents may be needed before we pay, which can hold up the payment a little. When you cash out, we compare your registration details with your national identification document, and any mismatch can delay the payment. Your address details are compared with the proof of address you send, so keep them fully accurate to avoid payment delays.
We may ask for verification documents at registration or before processing a transaction, including proof of income where applicable, photo ID such as a passport or driving licence, Documents confirming residence such as a bank statement or utility bill no older than six months, and proof of ownership of any payment method where applicable. Not sending requested documents may lead to the account being terminated. Cash is never accepted to fund an account, and substantial or exceptional withdrawals, individually or cumulatively, need notarized facsimile copies of your most recent bank statement for the account your wagers came from, a government-issued photo ID and a recent utility bill from within the last six months showing your registered name and address.
We may run credit checks on all cardholders with third-party credit agencies, and settle outstanding chargebacks received on any casino powered by the Cityviews Group when you withdraw. Where money-laundering laws require it, we may report suspected illegal funds to the authorities, and on knowledge or suspicion we may suspend or terminate the account, decline to refund its funds, bar you from our other group casinos and log the matter on a database shared within our group. Keeping copies of your transaction records and our policies, and knowing the gambling laws of your country, is your responsibility as cardholder.
The maximum withdrawal per 24-hour period is GBP10,000 or the equivalent in your currency. If you withdraw 5 times or more your lifetime deposits across our casino group, your play may receive a detailed review and management may limit withdrawals to €4,000 per week, keeping the rest in your account until you are eligible again, with progressive wins exempt. We may also choose to pay any winnings in Euros, irrespective of the currency your account was registered in or the bet was placed in.
Direct Bank Transfers in GBP may incur a £5 fee when the withdrawal amount is below £500. We are not liable for foreign exchange fees charged by your bank or the currency conversion rate applied in processing. Depending on the payment method, some funds may be collected and processed on our behalf by Digiprocessing Limited, a Gibraltar company, and once we confirm a transfer to a payment service provider we are not liable for losses from a failure or delay in payment.
If a payout is left in play on a Video Poker game, we may collect it and credit your balance with that amount. Funds left in play on any other game for 90 days or longer may be confiscated.
You can play on the go through browser play on your phone. You choose your own username and a secure robust password, and you must keep them secret, because any action taken with correct login details stands, financial losses included, and we are not liable if weak or shared passwords or device security gaps compromise your account. Offensive usernames or aliases can lead to account closure. We may send an email to your registered address for account activation, and if activation is not completed we may suspend activity until your details are verified. Keep your registration details up to date by contacting customer support whenever your address, email, phone number or other personal details change, as we may verify account information at any time and suspend the account pending verification.
If you wish to close your account, contact Player Services directly. We may refuse registration or deregister, exclude or suspend a player at any time, and our rules provide both for Written notice with reasons and for cancelling an account at any time without notice, so advance notice is not guaranteed in every case. Any balance at cancellation is credited to your credit card, but we may void winnings and confiscate the balance in the situations below.
An account is inactive when it has recorded no login or logout for more than six consecutive months, with no financial transaction needed. If all your accounts across our casino group are inactive, we may, at our sole and unfettered discretion, charge an administration fee equal to €10 of the balance each month over 18 months, after which any remaining balance is forfeited. Our rules tie this process to the balance being reduced to zero or the inactive account becoming active.
You can update marketing preferences at any time through Customer Services, or decline further marketing from us or our marketing affiliates via live chat, though service-related updates may still reach you. If you download our software, notification software may be installed too, and to stop receiving notifications you need to uninstall it manually from your device. We keep personal information while your account is active and may keep it longer for legal obligations such as gambling regulation, Know-Your-Customer and anti-money-laundering rules, and for fraud prevention and record keeping. If you ask our data protection team to delete your personal information, we will make reasonable efforts to address the request, subject to legal requirements, and we may correct, update or remove incomplete or inaccurate information as needed.
You can adjust your maximum deposit limits at any time, with limits available on a daily, weekly or monthly basis. To change your deposit limits or request exclusion, visit our Help Centre.
If you are concerned about your gambling, you can take a break of at least 24 hours or choose a self-exclusion period of at least six months. You may also choose to lock your gaming account, and during that time we take all reasonable steps to stop promotional material reaching you. We enable blocking / suspension of accounts on request, and our Player Support Representatives can help, as can the links on our responsible gaming page. If you do not want pending funds to be available to you, contact Player Support directly and temporarily lock your account. Requests by email are actioned within a reasonable time but may take a little longer, and we are not liable for losses while a communication is pending, so for urgent queries contact Customer Services via live chat.
Our safeguards, including self-exclusion programmes, deposit limits, account restrictions and identity checks, may not be circumvented, evaded or interfered with. Where we reasonably determine that someone has done or attempted this, we may withhold or confiscate winnings, restrict access, suspend or permanently close the account, forfeit funds and report the matter to the relevant regulator where the law requires or permits. Winnings may also be confiscated where a player has self-excluded from other casinos because of gambling addiction/problems.
Our self-assessment test helps you assess how healthy your gaming habits are, and it works best when you answer honestly. If you share a computer with anyone under the legal age, you can register with a filtering service to restrict their access. Independent help is available from Gambling Therapy, the Responsible Gambling Council and GamCare, which are separate organisations rather than part of our team.
The minimum deposit is 10 currency units, with £10 as the minimum for players depositing in pounds.
Every withdrawal stays pending for at least 24 hours. After that period, it goes to our processing department and arrives based on your payment method. Withdrawals are not processed over weekends.
Yes, you can adjust your maximum deposit limits at any time through daily, weekly or monthly options. Visit our Help Centre to change your limits.
New customers get a 100% Match Bonus up to £100 on their first deposit, together with 10 daily spins on our Mega Millionaire Wheel. You have 7 days from account opening to claim.
If you wish to close your account, contact Player Services directly. We may also refuse registration or suspend a player at any time.
We accept bank transfers, credit and debit cards, prepaid cards, vouchers, and e-wallets. Your account currency is set at registration and cannot be changed.
You are automatically enrolled in our Loyalty Programme upon your first deposit. Every cash wager earns points, which you can exchange for bonus credits. You progress through six levels: Bronze, Silver, Gold, Platinum, Diamond, and Privé.
If you self-exclude for at least six months, we take all reasonable steps to stop promotional material reaching you. You can also lock your gaming account during this period.
Baytree Interactive Ltd, a Guernsey registered company, owns and operates the Spin Palace Casino gaming service. We are licensed by the Kahnawake Gaming Commission under licence 01059.
If something goes wrong with the service, report the fault to Customer Support and we will correct reported faults as soon as we reasonably can. For formal complaints, contact our designated complaints email address.
If something goes wrong with the service, report the fault to Customer Support and we will correct reported faults as soon as we reasonably can. For advice on our terms or any part of our service, contact us directly, and bear in mind that correspondence and telephone calls may be recorded.
A formal complaint must go to our designated complaints email address, as only correspondence sent there counts as a valid formal complaint, and it must be raised within 6 months of the issue. Include your username or account number, your first and last name, a detailed explanation and any supporting evidence. During the dispute phase you have 4 weeks to reply to any message about your complaint, otherwise it is treated as resolved and pursuing it needs a new complaint. No complaint can be logged within 1 week of a withdrawal, so that normal processing can take place.
If the internal process ends without resolution, you can escalate to eCOGRA, our approved independent Alternative Dispute Resolution provider, which accepts only complaints carrying a valid Dispute Reference Number issued when the formal process is complete. If you remain dissatisfied after ADR, you can take the matter to the Kahnawake Gaming Commission with that reference and the correspondence from both stages. For welcome promotion disputes, management's decision is full and final and no correspondence is entered into on it, while the formal complaint, ADR and regulator route applies under our general terms.
If we deregister, exclude or suspend you, you can complain to eCOGRA or to our regulating body. If you do not complain to our regulating body within 30 days, we may withhold contested funds, exclude you from other casinos in our group, set the criteria for any new account and, in cases of fraud, illegal conduct or unpaid sums, share information in an intra-group database, pass your details to a collections agency and keep any contested funds derived from that misconduct. If you do complain within that period, we will withhold contested funds only if our regulating body directs that we may, and we will pay any funds it directs us to pay.
Baytree Interactive Ltd, a Guernsey registered company with number 69691, owns and operates the Spin Palace Casino gaming service, and your gaming contract is with that company. Baytree Interactive Ltd is authorised and licensed by the Kahnawake Gaming Commission under licence 01059.
We are part of Cityviews, a group of companies offering online gambling services that also include Spin Casino.
We cannot open accounts, or process bets or financial transactions, for anyone residing in the United Kingdom, including Northern Ireland, or in the other countries and regions listed in our terms, and we may amend that list from time to time. Offers shown in pounds do not change this. You may only take part with us if it is legal for you to do so within your jurisdiction.
All applicants must be over 18 years of age to register, and you also need to have reached the legal age of majority where you live. We have the right to ask for proof of your identity and age before allowing you to play, and we may suspend an account until satisfactory documents arrive. Everything you give us at registration must be accurate and complete. We may also limit accounts to one per brand.
